FAQs

How will my order be shipped?

Where is Harvest Haul located?

We are located in Atlanta GA, United States. However, our warehouses currently ship from six different locations worldwide: U.S, United Kingdom, Australia, China, New Zealand and Singapore.

How can we contact you?

You can email us at contact@harvesthaul.store

My Order Is Incomplete/Missing items; What can I do?

Because of inventory management and/or product availability, if you've ordered two or more items, we may ship your product/s separately from different warehouses and at times, even different countries. If you've received only part of your order, please do not worry; it is likely that you will soon receive a second or perhaps even a third package containing the rest of your order. If you do not receive the rest of your parcel within two weeks of receiving the first package, please contact us and we will take further action to resolve the issue. 

Do you ship internationally?

Absolutely! We provide worldwide shipping. However, keep in mind that, depending on your country, custom charges may apply. These additional fees are usually charged by your postal service upon arrival. 

How many days/weeks will my order take to arrive?

Once you place your order, please allow 1-5 business days to process your orders. After that, it will take 8-14 business days for delivery in the United States, and 12-18 business days for international orders.

What can I do if my product is defective?

Manufacturing defects on any of our products are covered by a replacement/refund or store credit policy. Buyers may request a product replacement within 14 days of receiving the defective item. Given the request is approved,Harvest Haul will cover any costs of sending out a replacement or we may issue a full refund. For information on returning defective items please visit our Store Policy

Can orders be canceled?

Unfortunately, once orders are processed, cancellations aren't allowed. Please refer to our Store Policy for more information.